Six core principles that form the foundation of bt8's data protection framework
All data transmitted between your device and bt8's servers is protected with bank-grade encryption. Your data cannot be intercepted or read by any third party while in transit.
Bt8 has never and will never sell, rent, or transfer members' personal data to third parties for marketing or commercial purposes without your explicit consent.
As a bt8 member, you have the right to request a copy of the personal data we hold about you, request corrections to inaccurate data, or request deletion of your data under certain circumstances.
Bt8 uses cookies to enhance the user experience. You can manage your cookie preferences at any time through your web browser settings without affecting the core functionality of the platform.
Your payment data processed via Touch 'n Go eWallet, GrabPay, DuitNow, or FPX is not stored directly by bt8 — it is handled by licensed payment providers that comply with PCI DSS standards.
The bt8 privacy policy is founded on Malaysia's Personal Data Protection Act 2010 (PDPA) to ensure your data is handled in full compliance with national legal requirements.
Important Note: By using the bt8 platform, you agree to the collection and use of your information as described in this Privacy Policy. This document should be read together with Terms & Conditions bt8.
Bt8 (bt8.express) takes the privacy of its members' personal data very seriously. We understand that when you register and use our platform to enjoy EPL Sports Betting, Malaysia Super League, badminton, e-sports, live casino table games, and other entertainment, you are entrusting us with your personal information. That trust is not something we take lightly.
This Privacy Policy is designed to give you complete clarity on how bt8 handles your data — what we collect, why we collect it, how it is used, who can access it, and what you can do to control your own information. We have made a deliberate effort to write this document in plain language rather than convoluted legal jargon, because we believe transparency is the foundation of trust.
This Privacy Policy applies to all data collected through the bt8.express website, the bt8 mobile app (if available), email communications with the bt8 team, customer support services, and all other interactions between you and the bt8 platform.
This Privacy Policy was last updated on 1 January 2026. Previous versions are available upon request via email at support@bt8.express.
Bt8 only collects data that is necessary to provide platform services to you. We do not collect excessive or irrelevant data. The following are the categories of data we may collect:
| Data Category | Example Information | How It Is Collected |
|---|---|---|
| Identity Data | Full name, MyKad/passport number, date of birth | Registration & KYC |
| Contact Data | Malaysian phone number, email address | Account registration |
| Financial Data | RM deposit/withdrawal records, payment methods used | In-platform transactions |
| Game Data | Betting records, games played, wins and losses | In-platform activity |
| Technical Data | IP address, device type, web browser, operating system | Automated server logs |
| Usage Data | Pages visited, time spent on the platform, features used | Cookies & analytics |
| Communication Data | Support ticket history, live chat content, survey responses | Customer support interactions |
Bt8 does not collect sensitive information such as medical records, religious beliefs, political views, or biometric data unless there is a specific requirement and explicit consent has been obtained from you.
Payment Data: bt8 does not store your full credit/debit card numbers or bank account details. All payments via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u and CIMB Clicks are processed by licensed payment providers that comply with PCI DSS security standards. bt8 receives only transaction confirmations, not your card or account data.
Bt8 uses your personal data only for legitimate and justified purposes. Every use of data has a clear legal basis — whether it is necessary to fulfil a service agreement with you, to comply with legal obligations, or based on legitimate business interests that are balanced against your own.
Bt8 will not use your data for purposes unrelated to the platform's services without first obtaining your consent.
Bt8 does not sell, rent, or trade members' personal data to any third party. However, in the course of operating the platform, bt8 may share certain data with the following categories of third parties under limited and controlled circumstances:
Providers such as Touch 'n Go, GrabPay, DuitNow, and FPX banks receive only the data necessary to process your MYR transactions. They are bound by strict confidentiality agreements and PCI DSS security standards.
Bt8 is required to disclose data to licensed regulatory bodies, law enforcement authorities, or courts when legally obligated to do so, including for AML and KYC purposes.
Cloud server providers, analytics services, and cybersecurity firms that support bt8 in operating the platform may process your data. All such providers are bound by strict data processing agreements.
The live casino table game software providers used by bt8 may process your game session data (not your full identity data) for the purposes of game operation and fairness auditing.
All third parties with whom bt8 shares data are contractually bound to protect your data and use it solely for the purposes authorised. They are not permitted to use your data for their own benefit.
Bt8 continually invests in its cybersecurity infrastructure to ensure members' personal data is protected to the highest practicable standard. The technical and operational security measures we have in place include:
While bt8 takes all reasonable steps to protect your data, no system can guarantee absolute 100% security. You also play an important role in keeping your account safe — use a strong password, enable 2FA, and never share your login credentials with anyone.
If bt8 discovers or becomes aware of a data breach that may materially affect your privacy rights, we will notify you via your registered email within the timeframe stipulated by applicable law, and report the incident to the relevant authorities.
Bt8 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit the bt8 website. They help the bt8 platform recognise you, remember your preferences, and deliver a more personalised experience.
| Cookie Types | Purpose | Duration |
|---|---|---|
| Essential Cookies | Enabling core platform functionality – login, game sessions, security | Session / 30 days |
| Performance Cookies | Collecting anonymised usage data to improve platform performance | Up to 2 years |
| Functional Cookies | Remembering your preferences such as language, display settings, and gaming limits | Up to 1 year |
| Analytics Cookies | Helping bt8 understand how members use the platform in order to make improvements | Up to 2 years |
You can manage or delete cookies at any time through your web browser settings. Please note that disabling essential cookies may affect the core functionality of the bt8 platform, including your ability to log in and maintain your game session.
Bt8 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Retention periods vary by data type:
Once the retention period expires, data will be securely deleted or anonymised so it can no longer be linked to you as an individual. bt8's data deletion procedures ensure that deleted data cannot be recovered by any party.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and bt8's privacy policy, you have the following rights regarding the personal data we hold about you:
You have the right to request a copy of the personal data bt8 holds about you. bt8 will provide a copy in a readable format within 30 days of receiving your request.
If you find that personal data held by bt8 is inaccurate or incomplete, you have the right to request a correction. Corrections will be made within 14 business days.
Under certain circumstances, you may request the deletion of your personal data. Please note that this right is not absolute — bt8 may need to retain certain data to fulfil legal obligations even after an account is closed.
You may object to the use of your data for specific purposes, particularly direct marketing. Once you object to direct marketing, bt8 will immediately stop using your data for that purpose.
You may request your personal data in a structured, machine-readable format (such as CSV) so that you can transfer it to another service if you wish.
In certain situations — for example, when you are disputing the accuracy of your data or during a complaint investigation — you may request that bt8 temporarily restrict the processing of your data.
To exercise any of the above rights, send a written request to support@bt8.express with the subject line "Personal Data Rights Request" and include your full name and registered phone number for identity verification purposes. bt8 will respond within 30 days of receiving your request.
The bt8 platform is strictly intended for individuals aged 18 and above. bt8 does not knowingly collect, process, or store any personal data from individuals under the age of 18.
If bt8 discovers or is informed that personal data belonging to an individual under the age of 18 has been collected without proper age verification, we will take immediate steps to:
If you suspect that a person under 18 is using the bt8 platform, please report it to us immediately at support@bt8.express. bt8 takes the protection of minors from exposure to gambling very seriously.
In operating the bt8 platform, some of your personal data may be transferred to or stored on servers located outside Malaysia. This may occur when bt8 uses cloud infrastructure services, analytics providers, or international gaming software providers.
Where data transfers outside Malaysia occur, bt8 ensures a standard of protection equivalent to what is required under Malaysian law through mechanisms such as:
The bt8 platform may from time to time contain references to external platforms or services for informational purposes — such as official sports information or league news. bt8's Privacy Policy applies solely to the bt8 platform itself.
Bt8 is not responsible for the privacy practices or content of third-party platforms that may be referenced from bt8.express. If you visit any external platform, we encourage you to read their own privacy policy before providing any personal information.
Any links appearing on the bt8 platform are provided for reference purposes only. Their presence does not imply that bt8 endorses, recommends or accepts any responsibility for the linked platforms.
Bt8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, current legal requirements, or platform improvements. Members will be notified of any material amendments via:
Your continued use of the bt8 platform after the effective date of any amendment constitutes your acceptance of the revised policy. If you do not agree with the changes, you may close your account and request data deletion before the amendment takes effect. Previous versions of the Privacy Policy are available upon request.
Bt8 has appointed a dedicated officer responsible for data privacy compliance to ensure this Privacy Policy is fully upheld in the platform's day-to-day operations. If you have any questions, concerns or complaints regarding your data privacy, please contact us at:
support@bt8.express – use the subject line "Data Privacy Enquiry" to ensure your email is routed to the right team. Responses within 2–5 business days.
General privacy enquiries can be submitted via the live chat function on the bt8 platform, available 24 hours a day in Bahasa Melayu.
Bt8 is committed to handling all privacy enquiries and complaints seriously and transparently. If you are not satisfied with bt8's response after contacting us, you have the right to refer your complaint to the Department of Personal Data Protection Malaysia or another relevant authorised body.
For any enquiries regarding this Privacy Policy, please contact the bt8 team at support@bt8.express
The most frequently asked questions about privacy and data protection at bt8
Bt8 protects your privacy through multiple layers of security and compliance
Your gaming activity data on bt8 is used in part to support our responsible gaming programme — including monitoring limits you have set for yourself and identifying patterns that may indicate a need for assistance. This use of data is intended to protect your best interests as a bt8 member.
For more information on self-management tools and responsible gambling support, visit the page Responsible Gambling us. The bt8 platform is intended for individuals aged 18 and above only.